Details
Custom Order
Shipping from United States
Processing time
1-2 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
Custom and personalized orders
Custom and personalized orders are NON REFUNDABLE
Because these products are produced specifically for you.
All CustomGoldFlower styles are carefully handmade in our Studio.
Since each piece is made-to-order, we ask that you allow 2-6 business days (excluding weekends) before we ship your order.
If you need to meet a certain deadline or need expedited shipping, I may be able to accommodate your request. Please send us a convo.
Gift wrapping and packaging
All of our items are brand new and are shipped with a gift box.
Material
All of our items are created with high quality 925k sterling silver
Lost Packages
Please contact us immediately if you believe that your package was lost in transit.
For domestic orders: if your order is marked as “delivered” and you have not received your package, we can remake your order with payment of a replacement fee.
Please note that some packages may require signature confirmation, so please contact your postal service to ensure that they are not holding the package.